Moon Bounce Galaxy is commited to the safety of its customers and staff. We are monitoring recommendations from the CDC, the various departments of health and other goverment officials.
In order to ensure the safety of the staff and customers, Moon Bounce Galaxy is stepping up its efforts to sanitize and sterilize all its equipment, from all the moon bounces, to tables and chairs, as well as games, food related equipment and its facilities. Our staff only access the equipment to clean and sanitize the equipment, prior and after return of all our rentals.
As of now, we continue operations with stepped up cleaning protocols. As this highly fluid situation evolves, we will do our best to keep you posted on further development.
Moon Bounce Galaxy is a company that brings a safe, affordable and enjoyable form of entertainment for kids. Our business is geared for clients who want to have a fun private party in a residential or commercial area. Our goal is to provide enjoyment without risking the safety of our customers. That is why we bring the fun into your doorsteps, giving you the opportunity to provide a kid-friendly environment of your choice.
Mission: When a customer thinks about a party, Moon Bounce Galaxy should be the first thing that comes to their mind. And to achieve it is to provide excellent customer service, top-notch products, and easy way to book their reservation.
Vision:To be the first choice when it comes to party rental equipment.
Our Happy Customers
Can we see a copy of your contract and safety rules?
Yes, you can call our office at (202) 800-5025.
Do you deliver inflatables to other cities?
Yes, we do. Please call our office at (202) 800-5025 to get a quote.
Does the price of inflatable moon bounce rental and food cart include set up and delivery?
Yes, except for areas outside our delivery area.
Does the standard rental time include your set up time?
No, we arrive early to set up so you get the entire rental time to play. We set up 2 hours prior to the event start time.
How big are the moon bounces?
Please check the dimensions on the products page by clicking on the moon bounce you want to rent and refer to the description of the moon bounce.
How do I make a reservation?
You can call us at (202) 800-5025 or place your reservation online. Full payment is required to guarantee a reservation. We only accept check payments from the following: churches, schools, the government and, companies provided that they have sent us a copy of their W9.
We understand the weather!!! There is no penalty or deposit lost for an event canceled due to rain, snow or high winds as long as the cancellation takes place before we leave our business site. We usually leave the decision up to you, but in cases of heavy rain, snow or high winds Moon Bounce Galaxy, LLC reserves the right to decline service.
What about parks? Do parks have electricity?
We love setting up our inflatable bouncers at parks but most parks do NOT have electricity. If you want to set up in a park, you must rent a generator. We rent generators at a reasonable cost. Also, parks are first come, first serve so get your spot early in the day. But check with the park owner / operator - some parks do not allow generators. It is your responsibility to comply with park rules and regulations, as well as local laws regarding use of our equipment at public spaces
What if we need to cancel our party rental order?
Please cancel 72 hours before the rental time at no cost.
What payments do you take?
All major credit cards. Full payment is required to guarantee a reservation. We only accept check payments from the following: churches, schools, the government and, companies provided that they have sent us a copy of their W9.
Things you should know before filling out the online reservation?
You should read our rental agreement (https://mbgalaxy.com/customers/terms). You must read all the information on our website about the items you're renting and the requirements needed.
What surfaces can you set-up on?
We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can´t set up on any type of rocks. Surface should be clear of sharp objects and loose debris.
When do you set up your inflatable moon bounces and food carts?
We deliver and set up 1 hour or more before your party time.