Moon Bounce Galaxy is a company that brings a safe, affordable and enjoyable form of entertainment for kids. Our business is geared for clients who want to have a fun private party in a residential or commercial area. Our goal is to provide enjoyment without risking the safety of our customers. That is why we bring the fun into your doorsteps, giving you the opportunity to provide a kid-friendly environment of your choice.
Mission: When a customer thinks about a party, Moon Bounce Galaxy should be the first thing that comes to their mind. And to achieve it is to provide excellent customer service, top-notch products, and easy way to book their reservation.
Vision: To be the first choice when it comes to party rental equipment.
Can we see a copy of your contract and safety rules?
Yes, you can call our office at (202) 709-0005.
Do you deliver inflatables to other cities?
Yes, we do. Please call our office at (202) 709-0005 to get a quote.
Does the price of inflatable moon bounce rental and food cart include set up and delivery?
Yes, except for areas outside our delivery area.
Does the standard rental time include your set up time?
No, we arrive early to set up so you get the entire rental time to play.
How big are the moon bounces?
Please check the dimensions on the products page by clicking on the moon bounce you want to rent and refer to the description of the moon bounce.
How do I make a reservation?
You can call us at (202) 709-0005 or place your reservation online.
We understand weather!!! There is no penalty or deposit lost for an event canceled due to rain, snow or high winds as long as the cancellation takes place before we leave our business site. We usually leave the decision up to you, but in cases of heavy rain, snow or high winds Moon Bounce Galaxy, LLC reserves the right to decline service.
What about parks? Do parks have electricity?
We love setting up our inflatable bouncers at parks but most parks do NOT have electricity. If you want to set up in a park, you must rent a generator. We rent generators at a reasonable cost. Also, parks are first come, first serve so get your spot early in the day.
What if we need to cancel our party rental order?
Please cancel 3 hours before the rental time at no cost.
What payments do you take?
Cash, Major Credit cards and Paypal. If paying by cash, please have exact change as our drivers do not carry cash. If you used a credit card as to make a deposit, you can use the same credit card on the day of delivery to pay for the remaining balance. Credit card must be present on the day of.
Things you should know before filling out the online reservation?
You should read our rental agreement (https://mbgalaxy.com/customers/terms). You must read all the information on our website about the items you're renting and the requirements needed.
What surfaces can you set-up on?
We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can´t set up on any type of rocks.
When do you set up your inflatable moon bounces and food carts?
We deliver 1 hour before your party time and then we set up.